Terms and Conditions

NO UN LAWFUL OR PROHIBITED USE

As a condition of your use of the Services (“Services”), you must not use the Services for any purpose that in unlawful or prohibited by these terms, conditions, and notices. You must not use the Services in any manner that could damage, disable, overburden or impair any Prep Doctors® equipment or property. You must not attempt to gain unauthorized access to any Services, or obtain, or attempt to obtain any materials or information through any means not intentionally made available through the Services, or Prep Doctors® staff.

This site is intended for the lawful use of Prep Doctors® course attendees, employees, instructors, and management. Subject to the TOU, Prep Doctors grants you a non-transferable, limited right of access and the use of the Prep Doctors® site, Services and course materials. (“Materials”). As such, you may not allow others to, directly or indirectly:

  • Reproduce, sell, modify of distribute the Materials in any way;
  • Transfer the Materials to any other person without the written consent and authorization of Prep Doctors Management;
  • Interfere of disrupt any other person’s use or enjoyment of the Prep Doctors®’ premises and/or Services;

ELECTRONIC COMMUNICATIONS

By enrolling in Prep Doctors®’ services, you subscribe and agree to receive email communication, announcements and/or updates pertaining to the course, other relevant courses, Prep Doctors®’ service offerings that may be of interest, and/or the exam process communications. Email communication and updates may be sent prior, during, and after the completion of the course. You may choose to opt out of receiving email communications at anytime by using the unsubscribe button in the email or contacting our office directly.

USE OF SERVICES

Upon registration and complete payment of course fees, you are entitled to the following services:

  • Attendance to all offered sessions of the course, as indicated in both the registration Agreement and the course outline;
  • Access to the Laboratory for practice sessions, as designated by the course, and/or course instructor for the duration of the registered course(s).

By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • Publish, post, upload, distribute, disseminate or otherwise make available any content this is: false, inaccurate, inappropriate, profane, defamatory, libelous, harmful, vulgar, obscene, indecent, abusive or harassing on our forum;
  • Use the Services in a malicious, misleading or discriminatory manner;
  • Violate and applicable laws, regulations or third-party rights.

Prep Doctors within its sole discretion, reserves the right at all times to disclose any information it deems necessary and appropriate to satisfy any applicable law, regulation, legal process or governmental request. It further reserves the right to edit, refuse to post and to remove any information/materials, in whole or in part.

REGISTRATION AND SERVICE LEVEL AGREEMENT

Course applicants may be subject to a review process and further interviews by the Prep Doctors® team to determine their eligibility. The review and approval process will be conducted within 3 weeks from the registration date.
If the applicant does not receive any further communications from Prep Doctors®, within 3 weeks from the date of registration, then they are considered accepted and fully registered in the course. While Prep Doctors® will use all reasonable means to offer sessions/courses at the promised times and by the scheduled instructors, Prep Doctors® also reserves the right to adjust the course timelines, instructors, number of sessions, and to further cancel sessions, or courses at their discretion. In the event a service is overbooked, Prep Doctors will work on offering an alternate service/time, or offer the client a full refund. The client agrees that no additional compensation other than refunding the original fees shall be given. Courses which do not reach the minimum number of required attendees may be cancelled by Prep Doctors® and the registered applicants will be notified accordingly. Wherever applicable, any reduction in the number of sessions or cancellation of courses, will result in a prorated reimbursement of payments corresponding to the canceled courses/sessions. In the event of such cancellations, registered students are not eligible to receive any additional compensations.

Timing within sessions will be managed by the instructor and allocated to groups and/or individuals as the instructor sees fit, to maximally benefit the trainees.

PRIVACY NOTICE

Prep Doctors® utilizes your personal information for the provision of products and services to you as well as for the purposes of managing Prep Doctors® business operations. Furthermore, as a course registrant, I acknowledge and consent to Prep Doctors® occasionally publishing, reproducing , digitalizing, displaying, and otherwise using ,(a) my name, image , likeness, voice, and (b) all photographs, recordings, videotapes, and audiovisual materials of myself in an manner, form, or format on the Internet, and for the purpose of advertising or promotion of Prep Doctors® services without further consent from or payment to me.
Registrants may refuse or withdraw consent to use and disclosure of their personal information at any time, in written format, subject to contractual and other legal obligations. However, doing so may preclude entitlement to particular benefits, sessions, or services without compensation or reimbursement in any form.

ACCESSIBILITY

Prep Doctors® welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking any of our services.

Accessibility Feedback

If you have any comments or feedback with regards to accessibility to our services, please fill the form on the “Contact” page and include “Accessibility Feedback” in your message, or email [email protected]

BODILY INJURY RELEASE

 
  • I agree that my safety is primarily my own responsibility.
  • I agree to make sure that I know how to safely use all the equipment, and I agree to observe any rules and practices that may be employed to minimize the risk of injury.
  • I agree to stop and seek assistance if I do not believe that I can safely continue operating the equipment.
  • I agree that if I do not know how to operate a function of the equipment, I will stop and ask for assistance.
  • I agree that I will refrain from any and all actions that would pose a hazard to myself or others.
  • I have read, participated in the classroom safety instructions and I understand how to safely use all the equipment that I am using in the laboratory, classroom and at home.
  • I hereby agree to release, waive, and discharge, and covenant not to sue, and agree to hold Prep Doctors®, its directors, officers, agents, volunteers, employees and representatives (hereafter referred to as the “Releasees”) from and against any and all liabilities, demands, claims or injuries, including death, that I may sustain during or in conjunction with operating equipment while on the premises of Prep Doctors® and while using the equipment provided by Prep Doctors® at home.

PHOTOGRAPH AND VIDEO RELEASE

I hereby grant permission to the rights of my image, likeness and sound of my voice as recorded on audio or video recording without payment or any other consideration, I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. I also understand that this material may be used in educational and/or promotional settings within an unrestricted geographic area. Photographic, audio or video recordings may be used for the following purposes:

  • Informational videos or conference presentations
  • on-line educational courses
  • educational videos
  • promotional content
I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the internet or in the public educational setting. I will be consulted about the use of the photographs or video recording for any purpose other than those listed above. There is no limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed. By signing, I acknowledge that I have completely read and fully understand the above release and agree to be bound thereby. I hereby release any and all claims against Prep Doctors®, its trustees, agents, and employees from utilizing this material for educational and promotional purposes. Registrants may withdraw consent to use and disclosure of the photographs and videos at any time, in written format, subject to contractual and other legal obligations. However, doing so may preclude entitlement to particular benefits, sessions, or services without compensation or reimbursement in any form.

PROPERTY AND EQUIPMENT DAMAGE/MALFUNCTION AGREEMENT

Section A: Applicable to all preparatory courses
By entering into this Agreement, I understand and accept responsibility for all property and materials that I may damage intentionally, or unintentionally while on the premises of Prep Doctors®. I understand that it is my responsibility to advise Prep Doctors’ staff of any such damage caused, immediately upon becoming aware of it. Furthermore, I understand that I will be responsible for reimbursing Prep Doctors ® for any such damage, as advised by staff.

Section B: Applicable to those enrolling in the Assessment of Clinical Skills (ACS) preparatory course
By entering into this Agreement, I understand how to properly operate and maintain the equipment I am using at home, in the laboratory and in the classroom, as depicted in the course manual and explained by the instructor. I understand that during a course, equipment downtime for repairs/maintenance may occur, and there will be no make-up time or compensation of any sort for missed time, as Prep Doctors takes potential downtime into account when constructing a course/service and will ensure that all course objectives will be met by the end of the course. In the event the lab outage is taking longer than expected, Prep Doctors reserves the right to provide portable equipment or to hold the course in a temporary and/or portable setup instead of the main labs until the main labs reopen, with no liability or compensation required for the duration the portable/temporary setup is used.

I agree to be responsible for any loss or damage to the equipment and its return in the same condition in which it was received, except for the normal wear and tear. If you are deemed responsible for the loss, or loss of use of the equipment, you will be liable for the repair, or replacement of the equipment. If the equipment is not returned in good condition, Prep Doctors® may charge the renter with a fee equal to the cost to restore the Used Equipment to the condition in which it was in at the time the renter initially received it.

COPYRIGHTS

All course materials are solely for the personal use of registered course attendees. It is strictly prohibited to transmit, reproduce, sell or distribute any course materials in any form or by any means, including but not limited to photocopying, recording, or other electronic or mechanical methods, without the prior written consent of Prep Doctors® Management. Prep Doctors® grants you a limited, revocable, non-exclusive, non-transferable ability to access and/or use the program materials for your personal non-commercial use. You agree that you may not use any of the materials (course booklets, mock examinations, course handouts, video and any virtual postings) in any manner, or for any purpose other than as expressly permitted by this Agreement and in particular you may not:

  1. create derivative work of any of the materials provided to you during your enrollment at Prep Doctors®; and,
  2. resell or reproduce in any way of any of the materials provided to you by Prep Doctors®

PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS

As between Prep Doctors® and you, Prep Doctors® owns all rights, title and interest in and to the services and program materials. You acknowledge and agree that the services and program materials are provided to you only in accordance with the terms and conditions of this Agreement. Except for the limited rights granted in the Agreement. Except for the limited rights granted in this Agreement, all rights are reserved by Prep Doctors®

IDENTIFICATIONS AND SUPPORTING DOCUMENTS

Prep Doctors may at any point prior to or during a service/course ask for identifying documents to prove the identity of a client or the authenticity of registrations or Client Relations requests. Such documents include government issued IDs/documents and NDEB profile and number. Prep Doctors will not share these documents with a third party without the consent of the client. Unwillingness or refusal to provide identifying documents is grounds for expulsion with no refund.

DENIAL OF FUTURE REGISTRATIONS

The violation of any agreement entered with Prep Doctors at any point in time may be grounds for dismissal from Prep Doctors services and grounds for being blacklisted from some or all future Prep Doctors services.

CODE OF CONDUCT, PAYMENT, REFUND, AND COURSE ADJUSTMENTS POLICY

Please be sure of your decision to enroll. Once a registration form is filled you are legally-bound and financially committed for the FULL FEES, regardless of attendance or payment status (students on payment plans will still be liable for outstanding fees not yet collected). We have a strict NO REFUND policy outside the terms outlined below. No exceptions will be made. If you are unsure of being fully committed to the course, consult with the details below BEFORE you register

CODE OF CONDUCT

All registrants at Prep Doctors® agree to adhere to the code of conduct at all times. Violation of terms of conduct is an offense under the Code, subject to disciplinary actions and can result in immediate termination from the course(s) with no refund (in cases where full payment is not yet collected, registrants in violation will be liable for outstanding fees). The code includes the following:

  • Follow the directive of staff at all times. Breaking the guidelines and protocols are detrimental to the training environment intended by Prep Doctors, and is considered a serious violation. Breaking protocols that are based on government mandates or Health and Safety regulations may result in an immediate expulsion with no refund.
  • Exercise common courtesy and professionalism at all times while on Prep Doctors® premises or when dealing with Prep Doctors® staff, instructors, and other trainees. Offensive language and abusive behavior against Prep Doctors® staff, instructors, or other trainees will NOT be tolerated
  • Operate/use Prep Doctors® property within allocated time, with utmost care, following the standards/instructions provided by Prep Doctors® and/or its instructors
  • Video and/or audio recording during sessions by attendees is prohibited at all times
  • refrain from disrupting the instructor or classmates. These disruptions include, but are not limited to, continuous loud side-conversations, playing music, and repetitive questions/arguments with the instructor
  • Soliciting, advertising for other services, sale of materials, spreading of rumors, and false/misleading instructions that can hamper the class environment or mislead trainees, is strictly prohibited
  • Receiving instructions/training from anyone other than Prep Doctors® instructors without Management’s prior permission is strictly prohibited
  • Vandalism or destruction of Prep Doctors® property is prohibited and may result in immediate termination and further liability for reimbursement of any damage
  • Facilitating entry onto the premises anyone who is not part of the course, or outside of office hours and without permission from Management, is prohibited
  • To provide feedback and/or any complaints regarding instructors, students, facilities or other areas of the course, while enrolled in the course, students are required to follow the formal feedback process by communicating with Client Relations via email or telephone and/or as specified at the beginning of the course. Public complaining and disturbing the peace will not be tolerated
  • Students must immediately report any behavior that does not conform to this Code of Conduct to Prep Doctors® management
  • Behavior deemed unprofessional by management that’s not explicitly outlined in the code will receive a verbal warning before a disciplinary action is taken

RESERVATION FEE POLICY

 
  • Reservation fees are collected when Prep Doctors does not intend to collect the full fee/tuition for a service, reducing the financial burden on clients and providing them more time to acquire funds. Reservation fees will be associated with a corresponding full fee/tuition due date.
  • Reservation fees are non-refundable, non-transferable, non-creditable
  • Clients are required to pay the full fee, or enter into a binding payment plan agreement, on the full fee/tuition due date. Failure to do so will cause the reservation fee to be forfeited (no refund). The reservation amount will be applied to the tuition/service fee on the tuition due date.
  • In the event a withdrawal is requested before the start date of the course/service, the penalty will be the higher amount between the reservation fee amount or the standard withdrawal policy amount (see standard withdrawal policy). This is applicable before and after the full fee due date

TRANSFERS/CREDITS FROM A DIFFERENT CYCLE/COURSE

 
  • Transfers between cycles/courses is not permitted. Only a few extenuating circumstances, such as bereavement, may be considered. Approved cases will be subject to administrative penalties on a case-by-case basis, is limited to one approval per registration, and is subject to price increases and course/service changes.
  • Please be advised that students transferring from a different cycle/course or registering using a credit from a different cycle/course will not be eligible for a refund request. A student/client loses their eligibility for a refund on the date a transfer/credit is approved.

STANDARD WITHDRAWAL POLICY

(All deduction amounts are calculated based on full, non-discounted course/service fee)

  • 10% will be deducted (or charged in case of a payment plan) as a minimum processing and banking fee for any withdrawal or cancelation
  • 20% will be deducted (or charged in case of a payment plan) if withdrawn 3-4 weeks (22-28 days) prior to start date
  • 25% will be deducted (or charged in case of a payment plan) if withdrawn 2-3 weeks (15-21 days) prior to start date
  • 30% will be deducted (or charged in case of a payment plan) if withdrawn 1-2 weeks (8-14 days) prior to start date
  • No refund will be issued (or 100% will be charged in case of a payment plan) if withdrawn 1 week or less (≤7 days) prior to start date
  • No refund will be issued (or 100% will be charged in case of a payment plan) for small-sized services (≤10 client), on-demand services, scheduled one-on-one sessions, any service in which the fee or service arrangement has been modified/customized, or for courses already running
  • Additional processing, administrative (including books and class handouts), banking, or transaction fees may be deducted from the refund amount as necessary

STUDENTS WAITING FOR RESULTS, VISAs, OR NDEB DOCUMENT EVALUATION

 
  1. For clinical courses (Ex. ACS): standard withdrawal policy will apply regardless of previous exam result or change in status (ex. Failure in AFK, failure in ACJ, passing with Appeals, getting University Acceptance… etc). If you decide to register, please be prepared to take the course to completion as no refunds or credits will be issued. Your best option would be to inform the administration as early as possible, in writing, of your interest in registering, as management has a Waiting-List system in place, in which time-stamps are a significant determinant for a call-back.
  2. For ACJ: students MUST inform the administrative staff in writing at the time of registration of their pending status in order to get pre-approved for a policy exception. In case of AFK failure, students must submit their NDEB result to the Front Desk via email within 48 hours from the time results are released. If pre-approved, students will receive a full 100% credit or a 90% refund for ACJ once books/handouts are returned (a purchase option will be available). This offer is valid within the first 14 days of the course, after which the student must continue with the course. No other reason for withdrawal will be accepted.
  3. For AFK: students MUST inform the administrative staff in writing at the time of registration of their pending status (for visa and/or document evaluation by the NDEB). The administration will grant pre-approvals depending on capacity and other factors. In case of negative outcomes (ex. visa denial), pre-approved students can:

  1. Transfer to the following AFK cycle if a transfer is requested within the first 3 weeks of the course (student may incur administrative penalty for course content and materials such as books. Price increase for future cycle may be charged)
  2. Complete the course in full and receive $1000 credit towards a full AFK registration in the following cycle
  3. Complete the course in full and receive $500 credit towards a review package registration in the following cycle if seats are available
  4. ** Under no circumstance will the course be partitioned along different cycles. Full completion of the course, including mock exams, is required in the corresponding cycle.

    ** No other reason for modifying registrations will be considered, including the NDEB changing their exam dates. Prep Doctors is an independent institution and is dedicated to rendering its educational services according to its own commitments and timelines.

    MISSING CLASSES OR PARTS OF A COURSE

     
    • Missed classes will NOT be compensated for in any way, so please ensure that you closely adhere to the classroom time. If you absolutely cannot attend due to a major circumstance, please ensure that you have an arrangement with a colleague for missed notes, as Prep Doctors does not have the obligation, nor may it have the feasibility, to repeat or replay lectures. It is, however, a good practice to inform the administrative staff of missed lectures regardless, in case there is preplanned make-up or repeat session(s) (ex. AFK pharmacology classes)

    RESALE AND REASSIGNMENT

     
    • Reselling or re-assigning Prep Doctors course registrations or seats are not allowed. Any attempts to do so will be grounds for dismissal from the course with no refund. Willingness to give up a seat cannot be used to bypass Prep Doctors’ waiting list.
    • Reselling of Prep Doctors content, handouts, and/or books is not allowed and is grounds for dismissal from Prep Doctors services with no refund

    COURSE CREDITS

     
    • Prep Doctors® credits are non-refundable, non-transferable, and expire in 6 months
    • Conditional Prep Doctors® credits (ex. Course-specific credits) are valid for one cycle only, immediately following the current cycle

    COURSE FEES

     
    • The advertised course fees are subject to change without notice. Any planned change in fees will not impact students already registered
    • When a client is eligible for multiple discounts or offers, only one discount or offer (the highest in value) will be applied to course fees

    REGISTRATION MODIFICATIONS AND AMENDMENTS

     
    In cases where an amendment to an existing registration is approved, filling a new registration form may not be required. Examples of such occurrences include (but not limited to) ACS mock exam upgrade requests, transfers, and course accommodations/options offered to students through lecture or by email. Attaching student responses/recordings or approved amendments to the existing registration form may be sufficient.

    NOTES ON PAYMENT PLANS

     
    • By enrolling in a Prep Doctors payment plan, you authorize Prep Doctors to charge the credit card on file, or deposit the post-dated cheques, on the date agreed (commonly the 1st and 15th of the month) or after, without the need to get further permission past the one given on registration day. YOU WILL NOT BE CONTACTED AT THE TIME OF PAYMENT COLLECTION, AND NO EXCEPTIONS WILL BE MADE. Rejected payments will incur additional charges and may be subject to disciplinary actions. See payment plan form for details.

    Confidentiality Clause: please be advised that special arrangements or modified registrations/payment arrangement due to circumstances deemed unusual, as well as any direct communication with Client Relations or upper management, are governed by a strict confidentiality rule. Disclosure of any such correspondence may result in administrative or legal repercussions, including voiding of the arrangement/accommodation or registration in question